ExpertCare service offerings
Explore our diverse equipment support and service offerings tailored to meet your unique needs and maximize the value of your Boston Scientific investment.
For technical assistance, or urgent issues impacting patient care, please call the Technical Assistance Center at 1-800-949-6708.
ExpertCare equipment support services
Boston Scientific ExpertCare delivers the services you need to protect your capital equipment and help keep your department up and running. Our service team has the expertise that comes from years of collaboration with our customers to better support your goals. We offer a range of service offerings designed to meet your needs and help you get the most out of your Boston Scientific capital investment.
Most Boston Scientific capital equipment comes with a one-year manufacturers warranty. You can purchase an ExpertCare service plan to extend your protection.
ExpertCare service plans
Boston Scientific offers service plans designed to help meet your business needs.
DON’T LET TECHNOLOGY OUTPACE YOUR INVESTMENT
EverCare
A premium service with technology assurance, covering parts and labor, preventive maintenance, and technology upgrades that will keep your system up to date.
COMPREHENSIVE PROTECTION AND COVERAGE
TotalCare
A comprehensive plan that combines the benefits of our EssentialCare service with additional coverage on parts and provision of loaners to help minimize downtime.
DESIGNED TO EXTEND THE LIFE OF YOUR EQUIPMENT
PMCare
One or more preventive maintenance visits per year on relevant products. It’s a cost-effective plan helps ensure optimal function of your capital investment.
TIMELY REPAIRS AND COMPREHENSIVE MAINTENANCE COVERAGE
EssentialCare
Support services, with coverage on all parts, labor, travel, and preventive maintenance on relevant products.
BE READY DAY 1 FOR THE UNEXPECTED
InstaCare
Day 1 add-on services to the Boston Scientific traditional warranty plan. Add-on coverage like accidental damage protection is available on select products.
SERVICE SOLUTIONS WHEN YOU NEED THEM
OnDemand
We're here to help you no matter what. Even if you don't have a service plan we can partner with you to provide the support you need, when you need it.
Capital equipment eligible for ExpertCare coverage
If you don't see your products on this list, please contact us.
UROLOGY
Lumenis Pulse™ 120H with MOSES™ technology and Lumenis Pulse™ 30H Holmium Laser Systems
- EssentialCare for 1 to 4-year coverage
- PMCare 4-year coverage
UROLOGY
AcuPulse™ DUO and UltraPulse™ DUO CO2 Laser Systems
- EssentialCare for 1 to 3-year coverage
- PMCare 4-year coverage
UROLOGY
VersaPulse® PowerSuite™ Holmium and Dual Wavelength Surgical Lasers
- EssentialCare for 1 to 2-year coverage
- PMCare 4-year coverage
UROLOGY
GreenLight XPS™ Laser Therapy System
- PMCare for 1 to 4-year coverage
- EssentialCare for 1 to 4-year coverage
- TotalCare for 1 to 4-year coverage
UROLOGY
Swiss LithoClast® Trilogy Max and Swiss LithoClast® Trilogy Lithotripters
- EssentialCare for 1 to 4-year coverage
- TotalCare for 1 to 4-year coverage
UROLOGY
Rezūm™ Water Vapor Therapy System
- EssentialCare for 1 to 4-year coverage
- TotalCare for 1 to 4-year coverage
UROLOGY
LithoVue Elite™ and LithoVue™ Single-Use Digital Flexible Ureteroscope Systems
- EssentialCare for 1 to 3-year coverage
- EssentialCare for 1 to 4-year coverage
UROLOGY
VersaVue™ Single-Use Flexible Cystoscope
- EssentialCare for 1 to 4-year coverage
UROLOGY
- EssentialCare for 1 to 4-year coverage
Get support by phone, request service, and more
Our technical experts are here to help. Contact us by submitting a form, and a team member will reach out to address your support request promptly. For immediate support, please call 1-800-949-6708.
Boston Scientific acquired the global surgical business of Lumenis Ltd. Some registered names of products manufactured and sold by Boston Scientific may contain the term “Lumenis.” Lumenis is a registered trademark of Lumenis Be.
Swiss LithoClast® Trilogy Max Lithotripter is manufactured by E.M.S. Electro Medical Systems S.A. and distributed by Boston Scientific Corporation.
Caution: U.S. Federal law restricts this device to sale by or on the order of a physician.
All images are the property of Boston Scientific.
All trademarks are the property of their respective owners.
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